Refund Policy – FlatMayt

Effective Date: 28/03/25
Last Updated: 28/03/25

This Refund Policy ("Policy") describes the terms and conditions under which users of FlatMayt ("we", "us", "our") may request refunds for purchases or subscriptions made via the FlatMayt mobile application (the "App"). By using the App or making a payment through our platform, you agree to this Refund Policy.

1. General Policy

All purchases made within the FlatMayt app, including one-time in-app purchases, subscriptions, or other premium services, are non-refundable except in the limited circumstances described below or as required by applicable law.

You are responsible for reviewing all subscription features, terms, and eligibility before making a purchase. Continued use of premium services after a transaction is processed constitutes acceptance and acknowledgment of the transaction.

2. Subscriptions and Auto-Renewals

FlatMayt offers monthly and/or yearly subscription plans that provide access to premium features such as full messaging capabilities, visibility boosts, and enhanced search tools. Subscriptions are billed in advance and set to automatically renew unless canceled at least 24 hours before the end of the current billing period.

Refunds for subscription renewals will not be issued once the billing cycle has started. You are solely responsible for managing your subscription and auto-renewal preferences through your respective app store account settings.

3. Cancellation Policy

You may cancel your subscription at any time via:

• Apple App Store (iOS): Go to Settings > [your name] > Subscriptions
• Google Play Store (Android): Open Play Store > Subscriptions > FlatMayt

Cancellation will stop future charges, but you will continue to have access to premium features until the end of the billing period. No partial refunds are provided for unused portions of a subscription term.

4. Refund Eligibility

While all purchases are generally final, we may issue a refund under the following exceptional circumstances:

• Accidental Duplicate Purchase: If you are billed more than once for the same service, contact us with proof and we may approve a refund for the duplicate charge.
• Technical Errors: If you paid for a feature or service that failed to activate or function due to a confirmed system error, you may be eligible for a refund.
• Fraud or Unauthorized Use: If your account was used fraudulently or without your consent, and you notify us promptly, we may investigate and issue a refund if warranted.

All refund requests are subject to our internal review and approval. We reserve the right to deny any refund request that does not meet the eligibility criteria above.

5. How to Request a Refund

Refunds for purchases made through mobile app stores must be requested through the platform where the purchase was made:

• For iOS (Apple): Visit Apple Support – Request a Refund
• For Android (Google): Visit Google Play Help – Refunds

We do not have the authority to issue direct refunds for transactions processed by third-party platforms (Apple or Google). If your purchase was made directly through FlatMayt (in future versions that support direct payment), please contact us with:

• Your full name
• Email address linked to your FlatMayt account
• Date of purchase
• Description of the issue
• Screenshot of the receipt (if available)

Contact:
Email: support@flatmayt.com
Subject Line: Refund Request – [Your Username]

6. Processing Time

Approved refunds will be processed within 7–14 business days of confirmation. The time for the refund to appear in your account depends on your bank, credit card provider, or app store policies.

7. No Refunds for:

We do not offer refunds for the following:

• Change of mind
• User dissatisfaction with roommate matches
• Lack of matches or engagement
• Unused subscription time
• Account suspension or termination due to Terms of Service violation
• Features not available in certain regions due to legal restrictions

8. Chargebacks

If you initiate a chargeback without first contacting our support team and giving us the opportunity to resolve the issue, we reserve the right to permanently ban your account and restrict future access to FlatMayt. Fraudulent chargebacks may also be pursued legally.

9. Legal Rights

This policy does not affect any rights you may have under applicable consumer protection laws. Depending on your jurisdiction, you may be entitled to additional remedies under local legislation, including the right to a refund or compensation in certain cases.

10. Contact Us

For questions or concerns related to this Refund Policy, please contact: